What is the status of my order?
Once your order is placed, we'll send you a confirmation email to track your order status. Once your order has shipped, we'll send you another email with a link to track your order. Alternatively, you can track your order status from the "Order History" section of your account page on the website.
Can I change my order?
We can only change orders that have not yet been processed for shipment. To make changes to your order, please contact our support team via the Contact Us form or live chat.
Do you accept returns?
Returns and Exchanges
Yes, we accept returns provided the following conditions are met: - The product was sold on our online store. - It has not been used in any way. - The product is in its original packaging with all tags attached. - A return or exchange request must be submitted within 7 days of the delivery date. To request a return, please contact our support team via the "Contact Us" form or via chat. A member of our support team will respond as soon as possible.
How can I cancel my order?
Orders cannot be canceled after 72 hours! Unless you ordered the wrong product. If you no longer wish to receive the product, please email us within 72 hours of production starting, and we will not be able to refund your payment.
So, please be aware.
How can I track the status of my order?
Once your order has shipped, you'll receive an email and text message with your order details. You can track your shipment by clicking the link in the email.
Can I change the delivery address after placing my order?
If your order hasn't shipped yet, we can deliver it to a different address upon your request. For more information, please contact us via the "Contact Us" form.
Is it safe to use my credit/debit card on this website?
We use third-party payment processing services to process all credit/debit card transactions. These payment intermediaries are PCI-compliant, the highest certification standard, ensuring that all cardholder data is securely stored, processed, and transmitted using industry-standard encryption technology.
For more information, please contact our support team.