Return and Refund Policy

We have a 7-day return policy, meaning you have 7 days from the date you receive the product to request a return.

To be eligible for a return, the product must be in the same condition you received it, unused or unworn, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at support@solemosa.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without a return request will not be accepted.

You can always contact us for any return inquiries via email at support@solemosa.com.

Damages and problems:

Please inspect your order upon receipt and contact us immediately if there is a defect, damage, or incorrect product, so we can assess and correct the problem.
The quickest way to ensure you get what you want is to return the product you purchased, and after the return is accepted, you can purchase the new product separately.

Refund
We will notify you once we receive and inspect your return and let you know whether your refund is approved. If approved, your money will be automatically refunded using your original payment method. Please be aware that it may take some time for your bank or credit card company to process and send your refund.